Experience
Help Desk Safety Systems Specialist
The City of Ann Arbor
www.a2gov.orgDecember 2021 - Present
My primary responsibility is maintaining and updating safety services information technology infrastructure utilizing tools such as Intune, Cradle Point modems, and mobile data computers. I also assist with help desk infrastructure mobile device management, computer management, and general tickets with many software tools including but not limited to Intune, Microsoft Endpoint Configuration Manager, and Active Directory.
IT Help desk Intern
The City of Ann Arbor
www.a2gov.orgSeptember 2019 - December 2021
Utilize the Cireson Management system to create and maintain tickets. Computer imaging, end user assistance, and asset management. Helped deliver the Windows 7 end-of-life upgrade to Windows 10 project. Help service and maintain computer needs for employees of the City of Ann Arbor daily. Assist and educate end-users at all experience levels on hardware and software.
Front Desk Supervisor
Graduate Ann Arbor
GraduateHotels.com/ann-arborJuly 2020 - September 2021
Regularly enforce, revise, remove and add standard operating procedures with a focus on maintaining the best customer experience possible. Responsible for training new employees and continue with employees to improve and utilize skills as effectively as possible. Using property management systems and various verbal and electronic communication methods I am responsible for both guest and management communication to ensure goals are met.
Front Desk Agent
Graduate Ann Arbor
GraduateHotels.com/ann-arborFebruary 2017 - September 2019
Responsible for taking care of guests checking in, throughout their stay, and as they leave. Key customer service check point and point-of-sale clerk. I have learned to work with people and to multi-task to keep things running smoothly. Cultivated the highest levels of hospitality every day.
Secondary Education
University of Michigan - Dearborn
Bachelor's of Computer and Information Science
Class of 2022
Computer programming languages: C++, C#, Assembly, etc., and software engineering tools used to plan projects. Data management and statistical analysis. Computer networking and distributed processing.
References
- Markus Davis, Help desk Manager
- The City of Ann Arbor
- Jonathan Bougher, Infrastructure Specialist
- The City of Ann Arbor
- Chris King, Hotel Manager
- Graduate Ann Arbor
- Jackson Miller, Front desk Manager
- Graduate Ann Arbor
- Jeff Johnson, Owner of the TV Warehouse
- The TV Warehouse
- Please contact me if you wish to speak with any of my references.
Skills
- Competent knowledge of Microsoft System Center Configuration Manager (SCCM), Active Directory, Windows, and general computer hardware
- Experience coding with C++, HTML, and Java
- Skilled at keeping documentation for all work, including documentation for technical steps required to complete complex tasks.
- Fast learner in almost any subject
- Work well with people, rapport builder.
- Detail oriented with a strong desire to ensure all process are followed.
Activities
I am a computer enthusiast having built and worked on many computers since I was very
young. I love to learn anything and everything I can in the computer science, programming, and
Information assurance arena. I was in the scouting program for almost 15 years as a scout. When
I became an adult, I served in many leadership positions in my troops, including Scout Leader.
I have been a motorcyclist since 2018 and a member of a small group of riders.
Maintaining, upgrading, and riding my bike is a deeply rewarding experience. The freedom
and peace it brings to me is more than an escape but an expression of a life worth living.
